Frequently Asked Questions
Installation of the products
To strip a fabric-covered electrical cable, you will need adhesive tape, a pair of scissors, and optionally a wire stripper.
- Cut a piece of adhesive tape and wrap it around the fabric-covered cable you want to strip, about two centimeters from the end. This will prevent the fabric from fraying when you strip the cable.
- Using the scissors, cut the cable near the adhesive tape. Make sure to cut only the fabric and the plastic sheath, without touching the electrical wires inside. The electrical wires should now be exposed. Remove the fabric and plastic sheath to reveal the electrical wires.
- Finally, to remove the plastic sheath from the electrical wires and expose the metal strands, you can use a wire stripper to cut the sheath. Alternatively, using the scissors, you can apply slight pressure on the sheath. This should allow you to remove it and expose the metal strands.
Creative-Cables products must be handled by qualified personnel and installed safely, ensuring to cut off the centralized power supply during installation.
All components and lamps from Creative-Cables are certified compliant with current safety standards.
All products sold on the Creative-Cables website are covered by a 2-year warranty.
The 2x cables have two copper conductors inside: one for the Line phase (brown) and one for the Neutral phase (blue). Most of the sockets from Creative-Cables on the site consist of a cover of the chosen finish and an internal thermoplastic socket that requires a 2x cable.
The 3x cables have three copper conductors inside: one for the Line phase (brown), one for the Neutral phase (blue), and one for the Earth phase (yellow/green). The Earth phase conductor should be used for sockets that do not contain non-conductive components, such as our double-ended metal sockets.
If you changed your mind about the order, you can exercise your right of withdrawal within 14 days from when you received your products. The order can be returned partly or in full.
All products must be returned to Creative-Cables intact, in unaltered conditions and complete with the original packaging. Right of withdrawal does not apply to tailored or visibly customised products, including the ones made using the configurator.
Payment and shipping
Payment can be made using the major popular online payment methods: credit card, PayPal, or installment payment with Apple pay, and Google pay.
Order Preparation: Once your order is received and confirmed, our dedicated team will carefully prepare your items with attention to detail. Please allow approximately 2-3 working days for order preparation. We understand the importance of quality and strive to ensure that your products are in perfect condition before being shipped.
B2B customers can choose to pay via bank transfer. Please note: shipping times may be longer, as we will send the payment details via email upon order confirmation, and order preparation will begin only after the payment is credited.
Are you looking to buy more than 10 lamps? We may need a couple of extra days to prepare them, since we assemble them by hand once we receive the order. Contact us if you need super quick preparation!
Basic Service: Your order will be prepared within 48 hours of receiving payment. Delivery will take approximately 2 - 4 working days.
Premium Service: Preparation is priority. Your order will be prepared the same day if you placed it by 12pm, the next day if you complete it after 12pm. Delivery will take place in 2 - 4 days.
Feedback
Once the returned products are received at the warehouse and their condition and integrity have been verified, we will initiate the refund (still within 14 days from the date of receipt). You can monitor the status of your request at any time in the 'My return requests' section.
We won’t be able to issue a refund until all products have been received and verified. The refund will be processed using the same payment method chosen during the order.
Creative-Cables will deduct a fee for handling the return request. The handling fee is usually equal to the lowest shipping price, for more information click here
In the event that the product you have received is incorrect or delivered damaged, the order can be returned in its entirety and will be fully refunded.
The refund for your return will be made using the same payment method as the one used at the time of purchase.
Creative-Cables reserves the right to carry out necessary checks on the returned goods before issuing the refund.
Promotions & gift card
Enter your promotional code in the appropriate field directly in the shopping cart before proceeding to checkout.
Currently, we do not offer a discount for the first order, but we always reward those who come back to shop with us!
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We offer exclusive discounts and services for retailers and professionals purchasing our products. To discover all the benefits of being a Creative-Cables B2B customer, email us at customer.service@creative-cables.com
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